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Our Critical Thinking, Your Exceptional Results
Concentra Solutions maximizes contact center performance through Quality Assurance, specializing in Compliance and Customer Experience.
Founded in 1991, Concentra Solutions is a provider of 3rd party quality assurance and sales verification services for contact centers. We partner with internal and outsourced contact centers to provide insights and recommendations to drive performance and operational improvements.
Our clients include leaders in financial services, insurance, utilities, healthcare, hospitality, entertainment, publishing, telecommunications and more. These companies appreciate how our thorough monitoring enhances their sales and productivity. We review, analyze and report on the contact centers’ recorded calls to make sure agents are adhering to Dodd-Frank, HIPAA, PCI and other regulations, while effectively engaging the clients’ customers and prospects.