Home > Teleservices Overview

We Can Manage Every Aspect of Your Teleservices Programs

Vendor Management
Service Provider Leadership!
Partner with outsourced providers to develop, deploy and manage day-to-day inbound/outbound activity for customer service, acquisitions or retention programs. Concentra Solutions manages this process by blending fundamental and creative management strategies, multiple years of knowledge and experience, and expertise in utilizing innovative technology.

Agency Selection & Audits
Finding the Right Agency for Your Business!
Concentra Solutions performs intensive reviews of all agency functions and negotiations, and approves and/or recommends Client agency selection.

Legal Compliance (State, FTC & FCC)
Knowing the Law!
One of the challenging, yet integral, needs for your direct marketing campaign is understanding the different state and federal laws governing the sale of your products and/or services over the phone. Fines and penalties add up quickly and can devastate your business. Concentra Solutions stays apprised of legal updates and requires compliance documentation from our selected agency partners.

Data Housing
Managing Your Data Is a Task You Shouldn't Take Lightly!
Security and accuracy are paramount to long term success. At Concentra Solutions, we not only audit existing data warehousing, but we will work diligently to create new and/or modify existing processes to ensure your data is stored properly and securely. If you need a data storage solution, Concentra Solutions will create one to meet your individual needs.