Mrs. Carson has over thirty-five years of experience in the telecommunications and call center industries. She has experience with both inbound and outbound applications, including the implementation of process improvements, customer service delivery, and account management.

Since joining the Concentra Solutions team, Donna has made it a priority to save our clients money; a new program she implemented reduced one client's costs by 75%. She has also implemented a creative business tool to report cost effectiveness and timeliness to customers. One of Donna's top priorities is facilitating technology to support multiple levels of reporting.

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