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People Produce Results

Dynamic markets, powerful strategies and excellent products all influence a company's ability to be successful. But in the end, it always comes down to the fact that people — not products and strategies — produce results! Our people's ability to produce results has helped Concentra Solutions become a leader in improving contact centers' overall performance and ROI for more than a decade.

Keys to Success

Our people are committed to developing and implementing compelling solutions that address and exceed all of your program needs.

We have succeeded in delivering measurable improvement because:

• Our people strive to exceed our clients’ expectations.
• They become an extension of our clients' operations.

Executive Team

Daniel Berman
Founder and Chairman

As Founder and Chairman of Concentra Solutions, Dan has been responsible for the creation of cutting-edge systems, processes, and technology that have changed the industry.

John Glantz
President

John Glantz has over 20 years of management and marketing experience working for and with many of the most respected brand names in the country. During that time, he has worked in a variety of increasingly responsible positions as both a user and provider of marketing services. Prior to joining Concentra Solutions, John served as Managing Director, Direct to Consumer Marketing at Nelnet.

Donna Carson
Vice President, Quality Services

Mrs. Carson has over thirty-five years of experience in the telecommunications and call center industries. Since joining the Concentra Solutions team, Donna has made it a priority to save our clients money; a new program she implemented reduced one client's costs by 75%.