INDUSTRY EXPERTS

With 27 years in business we have the ability to adapt quickly and solve almost any challenge.

COMPLIANCE DRIVEN

We’ll help you ensure that your company is compliant and adhering to all internal and governmental regulations.

CUSTOM SOLUTIONS

Custom tailored solutions to each clients individual needs to drive performance and operational improvements.

FLEXIBLE PRICING

Our custom approach allows us to develop a program that accomplishes your goals and stay in budget.

Welcome To Concentra Solutions

About Our Company

Founded in 1991, Concentra Solutions is a premier provider of third party quality assurance and sales verification services for contact centers.

With locations in both the United States and Canada, we partner with internal and outsourced contact centers to provide insights and recommendations to drive performance and operational improvements.

MORE ABOUT OUR COMPANY

Multi-Dimensional

Being multi-dimensional allows us to expand our strategic focus and offer sound and solid insights from both top level and agent level perspectives.

Integrity

We have a high quality of standards that each member of our team rigorously follows which allows our clients to hold us in high regards.

Transparency

Our technology provides clients access to information that keeps them up to date with everything going on within their program.

Diversity

Our HubZone certification allows our clients to meet internal diversity requirements while being socially responsible.

Don't wait! Contact us today for a

NO OBLIGATION CONSULTATION

Featured Services

WHY WORK WITH US

Highly Qualified Agents

Agents are highly trained, internally evaluated, and assessed for improvement areas.

Compliance Driven

Stay compliant to all internal and governmental regulations.

Custom Reporting

Custom tailored reports focusing on program specific KPI’s

Performance Focused

We provide consistent performance evaluations and offer feedback for improvement.

Self Auditing

We internally audit our monitoring agents to ensure they are performing effectively.

5 REASONS TO CHOOSE US

Highly Qualified Agents – Our agents receive extensive training and are internally evaluated and assessed for improvement areas.
Compliance Driven – We place a large focus on helping you adhere to internal and governmental regulations.
Custom Reporting – Custom tailored reports focus on your program specific KPI’s giving you actionable data.
Performance Focused – We provide consistent performance evaluations and offer feedback for improvement.
Self Auditing – We internally audit of our monitoring agents to ensure they are performing effectively.

The Newsroom

3 Strategies To Strengthen PCI Compliance

The Payment Card Industry Data Security Standard (PCI DSS) has not addressed the overwhelming potential for compliance and HIPPA violations in the age of personal communication devices. This incredible oversight demands that businesses create their own methods of maintaining PCI DSS compliance, or subsequently be fined penalties in a range from $5,000 to $100,000 per…

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Donation to South Georgia Technical College Fund

PharmaCentra, LLC and Concentra Solutions, Inc., made a donation to the South Georgia Technical College Foundation recently to provide scholarship opportunities to its current employees enrolled at South Georgia Technical College (SGTC). PharmaCentra and Concentra Solutions’ CEO Dan Berman said the catalyst for the program stems from the companies’ desire to reward ‘the radical resourcefulness…

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